We believe in fast and safe shipping, to make your online experience a pleasant one. Firstly, some generic shipping conditions:
- All orders will be dispatched within 7 working days of order receipt
- Orders placed on weekends or public holidays, will be processed within the next working day
- All orders Returned To Sender due to not being claimed, or for incorrect addresses, re-delivery charges may be applicable
- PRE SALE orders require full payment at time of purchase. You will receive a dispatch notification as soon as they are produced. The estimated delivery date can be found on the product page
- Delivery time is an estimate only and Lavasaltconsulting is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery
DELIVERY WITHIN AUSTRALIA
- FREE SHIPPING is available for orders over $70 via Australia Post Express Satchel services or
- Orders placed before 3pm AEST will be shipped same business day
- For east coast metro areas please allow 3-4 working days to delivery
- For regional addresses and Western Australia please allow 3-5 working days for delivery.
- For orders less than $70, a flat rate shipping fee of $12.95, for Express and $9.95 for Standard is applicable.
WE DO NOT DELIVERY OUTSIDE AUSTRALIA
We believe in a fair and open returns policy, as we understand online shopping can be convenient and want to make it easy.
Returns for refund are accepted on merchandise within 14 days of receiving your order: To return items they must be in their original condition – unused and with all tags attached and associated packaging in original condition.
Sale items and Afterpay orders are also eligible for return.
REQUESTING A RETURN
Please email [email protected] to commence your return request. The portal will take care of all the steps required for complete your return.
CONDITIONS FOR RETURN
- Return postage will be at the buyers expense unless the items received are eligible for Faulty Refund. In this case, Lavasaltconsulting will incur postage.
The return will be accepted where:
- A return request is submitted to our portal within 14 days of receiving your order
- Original proof of purchase packed with the item
- The items are in original condition and not worn, damaged, stained or washed
- All original packaging, tags and labels are fully intact
We recommend a tracked registered postal services, as we do not consider the goods Returned until they have been safely received. Lavasaltconsulting is not liable for loss or damage of goods in transit.
You may return and exchange your items, within 14 days, for a different size (subject to availability). Also, if for whatever reason the purchase is not what you expected, we are happy for you to return the item and you will be issued with a refund of the order value, excluding shipping.
- No reimbursement on postage costs for returned items unless the item is faulty
- Any promotions mentioning Final Sale are not eligible for exchange, refund or return, unless faulty
You are eligible for a full refund, within 14 days, including return shipping upon confirmation of garments being faulty. What defines faulty?
- Manufacturing faults
- Delivered items differ from ordered items
- Clear defects or damage
All fault confirmation are based on Lavasaltconsulting assessment once returned. Return shipping costs can be refunded for up to $10 for domestic shipping
Please ensure to follow the storage instructions, as failing to do so could result in quality loss to the items which is not covered by our Returns Policy.